FAQ

You'll receive an order confirmation - if you don't receive one within 2 hours check your junk mail. If its not there please contact me

The day after, you'll receive a thank you email from me. 

Not long after that, you'll receive an email with the date I expect your purchase will be dispatched.

Under each 'Add to Cart' button is the 'Delivered by Date' for that piece - this tells you when you will receive your jewellery. If your order is urgent, get in touch

We completely get it, we change our minds too! You can cancel your order within 24hours of purchase by emailing hello@hannahweston.com stating your order number. After this time period has past, your order is not cancellable.

Yes absolutely! One of the best things about being an indie biz is that we can customise your jewellery to be perfectly you. Pop a note in the checkout with the length you require.

We're working on bringing gold pieces to our main collection. In the mean time if there is a piece you'd like to purchase in gold Get in touch and we'll get the ball rolling.

All orders sent in branded jewellery boxes or pouches. 

Luxury gift wrap is an optional extra that you can add at the checkout.

Once your order is placed, you will receive a confirmation email letting you know that I have received your order. 

Once your order is fulfilled, you will receive an email notification with your tracking information. 

Shipping fees are non-refundable in the case of returns.

We currently ship to:

UK

Australia

Switzerland

All international orders are sent Duty Paid so there will be no hidden surprises when you order arrives in your country.

Sterling silver is an alloy of silver containing 92.5% by weight of silver and 7.5% by weight of other metals, usually copper.

The sterling silver standard has a minimum millesimal fineness of 925. We never work with plated metals.

Recycled sterling silver is silver which has been collect from industry and 'refined' or melted down to remove impurities. It is then rolled out into sheet or wire for use again.

Some of the recycled metal we use in the workshop is recycled 'in house'.

Silver will over time, especially if not worn regularly, develop a black tarnish. This is caused by a chemical reaction between the copper in the sterling silver and sulphur containing gases in the air. This is not a sign that your jewellery is cheap! Quite the opposite. But its easy to clean…

You can clean your jewellery in a number of ways;

⬡ Often a soft clean duster will do the trick

⬡ Specialist silver cloths and solutions are available to purchase from most hardware stores

⬡ You can place your jewellery in an aluminium foil lined bowl with some baking soda* and boiling water (take care with the boiling water!). Place the items in for a few minutes, if an eggy smell is given off its working (you’re welcome for that!!), then just rinse in clean water and dry with a soft cloth.

*for the geeks among us…. the baking soda creates a small electrolytic current (or salt bridge) between the silver jewellery and the aluminium foil, the sulfur is pulled from the silver onto the foil, so contact between the jewellery and the foil is important.

If you wish to return an item for refund or exchange, please email hello@hannahweston.com within 7 days of receiving the item stating your order number. The piece(s) being returned must arrive back at Hannah Weston Jewellery within 30 days of purchase.

*Please note the following items are non-returnable for refund or exchange unless they are found to be faulty - should this be the case, please send photographs of the fault in your email:

Earrings

Personalised or commissioned pieces

Sale items

Limited edition pieces

We're so excited that you're coming to learn to make jewellery.

A week before the workshop you'll receive a welcome email with all the information you need including:

How to get to the venue

What you need to bring

Dietary/refreshments information.

All workshop bookings are final and non refundable unless cancelled by Hannah Weston Jewellery. In the event of extenuating circumstances you may be able to reschedule your booking with advanced notice. If you wish to request a refund or exchange to a different workshop please email hello@hannahweston.com as soon as possible stating your order number and reason for exchange.

Should you not be able to attend a workshop for reasons of illness, Hannah Weston Jewellery will do their best to accommodate a change of date. Please email hello@hannahweston.com as soon as possible. Hannah Weston Jewellery will take all reasonable steps to ensure a place is transferred but cannot be held responsible where correspondence goes unanswered. In this specific situation, an option to transfer workshops will be held for a maximum of 6 months from the date of the ticket purchase after which no refund or exchange will be granted.